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Cuando Limited Privacy Policy

At Cuando, we take privacy and security seriously and have therefore outlined below how we use and protect your personal information on the Cuando Website. You may contact Cuando at any time with regards to your personal information and privacy on the Website.


Your use of the Cuando Website, and any disclosure of personal information signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

By using this Website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Your Information

When you register with Cuando, submit a query via one of our forms (contact us/ask a question about this product/Cuando Personal Shopper form) or purchase something from the Cuando Website, Cuando will collect the personal information you give us such as your name, address and email address.

Cuando will record any purchase/s you make on the Cuando Website and any emails you send us so that we can track any queries you may have.

Some of your personal details must by necessity be forwarded to the Cuando Creator and any sub-contractors they may use, so that they are able to fulfil and deliver your order. Cuando Creators agree not to use any Cuando customer information for their own purposes separate to the Cuando order e.g. mailing lists or anything that the you have not opted into. Cuando Creators can share their own privacy policy with you on request.

Furthermore, with your permission, we may use your contact details to:

  1. Send you emails about the Cuando Website, new products, promotions and other updates, if you have given permission by signing up to our newsletter.
  2. Deliver relevant marketing communications through other platforms e.g. via Social Media, if you have consented to cookie tracking. If you decline consent your cookie will not be tracked.

If you would like to withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, contact us here.


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Data Security

The data you agree to give us is stored on a secure server behind a firewall in a secure environment.

Only employees, our partners and any third-party service providers who need the information to perform a specific job are granted access to personally identifiable information.

However, you acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

All recognised Visa debit and credit cards are accepted via Pay Pal and Stripe. We do not store or process your card details ourselves.

Cookie Policy

The Cuando website uses cookies to better the user experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. If consent is given by you for cookie tracking, the software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information: http://www.google.com/privacy

Please note that the cookies we use are anonymous, and don’t store personal information such as your name or address. It is used purely to enhance the user experience on the Cuando Website via our own Website functionalities (browsing and shopping) and third-party business partners via advertising and marketing, specifically through Facebook and Google, including re-marketing to website visitors who have given their consent for their cookie to be tracked.

Third-party services

Cuando’s partners and third-party services will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, e.g. delivery.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies, so that you can understand the manner in which your personal information will be handled by these providers.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Cuando Website.

If our Website is acquired or merged with another company, your information may be transferred to the new owners, so that we may continue to sell products to you.